FAQ​

How Do I Place An Order

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If there is an item that you would like to purchase, click on that item and a larger image will come up with the option to add to the cart.  Hit add to cart.

​Now all you have to do is start shopping at Lotus Lane.     Follow the prompts at the Checkout!   Happy shopping...

 

Secure Ordering & Payment Options

 

All goods will be shipped within 48 hours of receipt of payment.  Payments can be made via the checkout using your credit card.  If you need to  secure an item, you can call me and make a payment over the phone, I use my Square to take phone payments.  041562004

 

Paypal affords secure payment by just selecting the Paypal button.  Sign up if you have not already got a Paypal account and rest assured that your online transactions will be safe and secure.

 

If you would like to collect your jewels, I am happy to take a credit card payment or cash.

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We do apologise if an item you see has sold and we haven't had a chance to update the website.  I will do my best to offer you something similar if at all possible.

 

Shipping  

    

​​Postal Charges within Australia

FREE SHIPPING on orders over $100

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​EXPRESS POST           up to 500 grams                          $14.00   overnight delivery to metro CBD's​

                            up to 1kg                                   $19.00 2 days to interstate or country

COURIER SERVICE - this is available for larger items like salt lamps and prices are on application  - usually around $14 - $25

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​INTERNATIONAL POSTAGE - Registered post will be used where possible and we will charge you Australia Post rates.

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New Zealand, Asia and the Pacific  up to 500 grams                  $20

United Kingdom               ​up to 500 grams                            $26

USA, Canada                   up to 500 grams                            $26

Rest of the World              up to 500 grams                            $26

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Returns & Refunds

We will accept returns upon receipt of goods in their original packaging and in the original condition.   If an item is not just how you thought it would be, please go to the 'Contact Us' page and send an email advising that you would like to return your item.  We are happy to exchange for an item of your choice as a replacement, if there is something available.  Refunds will be given at our discretion in exceptional circumstances,

less any shipping/freight costs.

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CARING FOR YOUR JEWELS

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A Natural Way to Clean Silver​

Mix 1 tablespoon of salt, 1 tablespoon of bi carb soda, 1 tablespoon of washing up detergent and one cup of hot water. Take a 30cm square of aluminium foil and fold or wad up until it fits into the bottom of a container.  Pour the liquid on top and then add your silver.  Leave for a minute or so and then remove and rinse.  This is safe to use on soft stones and pearls.

 

With appropriate care your unique Lotus Lane jewellery should bring you pleasure for many years to come. Avoid cleaning with harsh chemicals.   Soft stones, such as amber, turquoise and lapis don't like a lot of water or being in the garden, this may dull or scratch the stone if done over a prolonged period.   Do not put excessive strain on neck pieces.

Sterling Silver
Sterling silver may tarnish.  Contact with sunscreens, perfumes, deodorants, hairsprays, moisturizers or other chemicals on the skin may lead to tarnishing with some people,  as can other body products  or even certain foods.  This is not permanent.  As sterling silver is 92.5% silver and the remaining 7.5% is usually copper, the metals can oxidise or tarnish when in touch with air, usually there is some sulphur in the atmosphere - a common culprit in the discolouration of silver.

Restore shine by rubbing with a soft silver polishing cloth, available at most supermarkets or  you can order one from us.    Another very gentle, but effective method to clean your silver, is to use a silver polishing foam such as Twinkle or Goddards Long Term Silver Foam - not recommended for pearls.   Avoid any  chemical silver dips or abrasive cleaning agents.

Semi-Precious Stones

Semi-precious stones are quite resilient, however, high impact or prolonged exposure to chemicals, heat, and strong sunlight may damage or fade your stones.  Store with care and wipe with a soft cloth occasionally, to remove body oils. It is not recommended to dip semi precious stones into any type of silver dip.  Many stones are quite porous and the dipping solution could do some damage.

 

Swarovski Crystal
Swarovski Crystal is a glass compound and will break or crack if dropped.  Treat all jewellery that contains swarovski crystal with care.  Glistening shine may dull due to finger print marks so restore shine by polishing with a soft cloth.

Fresh-Water Pearls
Pearls are an organic material so may be scratched if not treated carefully. Contact with chemicals, cosmetics and perfume may also cause deterioration. A good rule of thumb is that your pearls are the last item you put on when dressing and the first item you take off when you get home. Periodically wipe with a soft cloth to shine, and always store in a small cloth bag to protect from sunlight and scratching.

Broken, chipped or damaged crystals

Although a damaged crystal, or one you may break or chip, is heartbreaking, those in the know report that sometimes the piece has 'chosen' to be damaged, it is as though it has chosen to impart to its keeper, a deeper level of understanding, self love, forgiveness and acceptance.  Damaged crystals are known as empathic crystals. Perhaps you need to bring more empathy into your realm, embrace the imperfection and come to terms that life comes with flaws and we do not need to be perfect.

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